FAQ
Do you offer customization or special orders?
Yes, we understand that every project is unique. We offer customization options and can fulfill
special orders based on your specific requirements. For project inquiries and customization needs, please
contact our team.
How do I place a order?
Simply browse our collection, select the products you need, and add them to your cart. During
checkout, provide your business details and preferred shipping method. Our team will then process
your order promptly.
Am I going to receive the exact same product as shown in the image?
Yes, we guarantee that the product you receive will be the exact same as the one shown in the image.
We take great care to ensure that our product images accurately represent the color, texture, and
appearance of the natural stone.
I couldn't find the stone I'm searching for. What should I do?
Our inventory is continuously updated as we source new materials and expand our product range. If
you couldn't find the stone you're looking for, please reach out to our sales team directly. We are
constantly adding new manufacturers to our network.
What is the minimum order quantity (MOQ) for wholesale purchases?
The minimum order quantity (MOQ) for wholesale purchases is typically a container load. However, the
square meterage for each container may vary depending on the product and stone type. Please contact
our sales team for specific MOQ requirements for your desired products. We'll be happy to assist you
with any questions regarding ordering quantities and shipment details.
What are the shipping options available for wholesale orders?
For wholesale orders, we offer two primary shipping options: FOB (Free On Board) and CIF (Cost,
Insurance, and Freight).
FOB (Free On Board): With FOB shipping, the buyer assumes responsibility for the shipment once it is
loaded onto the vessel at the port of origin. The buyer is responsible for all shipping arrangements
and costs from the port of origin to the final destination.
CIF (Cost, Insurance, and Freight): CIF shipping includes the cost of freight, insurance, and
delivery to the buyer's port of destination. With CIF shipping, we take care of the logistics and
cover the costs associated with transporting the goods to the specified port.
Please select the shipping option that best suits your needs during the checkout process. If you
have specific shipping requirements or preferences, please contact our sales team for further
assistance.
Can I request samples before placing a bulk order?
Yes, we understand the importance of seeing and feeling the quality of our natural stones before
making a large purchase. Please contact our sales team to request samples. Additional charges may
apply for sample orders.
What is your policy on damaged or defective products?
We take pride in the quality of our products and strive to ensure they arrive in pristine condition.
In the rare event that you receive damaged or defective products, please contact our customer
support team immediately. We will work swiftly to resolve the issue and arrange for replacements or
refunds as necessary.
Could not find what you're looking for?
Contact us here.